Tac Exp Must
It domain Must
Exp:1 to 3yrs
- Troubleshoot all Level 1/ 2 Calls from customers.
- Ensure consistent customer satisfaction.
- Document all communication with customers in the CRM.
- Notify/Discuss with TL/Manager on tickets that require assistance.
- Timely handoff (escalation) of cases that require technical escalation to L3 TAC.
- Plan and constantly work on upgrading tech and product expertise.
- Contribute to the knowledge base/ Tech Forum
Basic Skill Set:
- Good communication skills
- Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP,SNMP, FTP, TFTP).
- Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w.
- Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
- Experience on routing protocols RIP V1/V2, OSPF, BGP
- CCNA, CCNP, Checkpoint Certification, CCSP certifications
- Supriya K
Salary: Not Disclosed by Recruiter
Desired Candidate Profile
Orcapod Consulting Services Private Limited
Big MNC Company
Contact Company:Orcapod Consulting Services Private Limited